Terms & Conditions


1. Introduction

Welcome to https://oridahotels.com/

This page tells you the terms on which you may use our website, whether as registered user or guest. Please read carefully before use.

By using the site, you accept the terms and agree to obey them. If you don’t accept them, please don’t use the site.

2. Who We Are

https://oridahotels.com is operated by ORIDA HOTELS LIMITED, a UK Limited company registered in England under company number 13553453.

Some important details about us:

Our registered office is at: Park Wood Golf Club, Chestnut Avenue, Westerham, United Kingdom, TN16 2EG

3. Use of the Site

You have permission for temporary use of the site, but we can withdraw or change our service at any time without telling you and without being legally responsible to you.

You must treat all identification codes, passwords and other security information as confidential. If we think you have failed to keep confidentiality, we are allowed to disable any security information (including your passwords and codes).

If you allow anyone else to use our site, you must make sure that they read these terms first, and that they follow them.

Only use the site as allowed by law and these terms. If you don’t, we may suspend your usage, or stop it completely.

We frequently update the site and make changes to it, but we don’t have to do this, and material on the site may be out-of-date. No material on the site is intended to contain advice, and you shouldn’t rely on it. We exclude all legal responsibility and costs for reliance placed on the site by anyone.

We follow our privacy policy in handling information about you. You can read our policy at [Insert Link].

By using the site, you agree to us handling this information and confirm that data you provide is accurate.

If you order goods or services from us through the site, your order will take place under our Terms and Conditions of Supply, which you can read at [Insert Link].

4. Intellectual Property Rights

We are the owner or licensee of all intellectual property rights in the site (for example the copyright and any rights in the designs) and in any of the material posted on it. They are protected by copyright.

You are allowed to print one copy and download extracts of any page on the site for your personal reference, but not for commercial use without a licence from us. You must not alter anything, or use any illustrations, video, audio or photographs separately from the text that goes with them.

If you breach these terms, you lose your right to use our site, and must destroy or return any copies you have made.

5. Our Legal Responsibility to You

We do not guarantee the accuracy of material on our site. As far as legally possible, we exclude legal responsibility for the following:

Any loss to you arising from use of our site.

Loss of income, profit, business, data, contracts, goodwill or savings.

We also exclude, as far as legally possible, all terms and warranties or promises implied by law or by statutes.

We don’t exclude legal responsibility for death or personal injury owing to our negligence, or legal responsibility for fraud or fraudulent misrepresentation, or for anything else where exclusion is not allowed by the law.

6. Uploading to our Site

If you contact other users of our site or upload material to it, you must follow our acceptable use policy, which sets out standards for usage. You agree to reimburse us for any costs or expenses we incur as a result of any breach of this term.

Material that you upload will be regarded as non-confidential and not owned. This means that we can copy it, distribute it, and show it to other people for any purpose. You agree that if anyone else claims to own the material, or says that it breaches their rights, we can give them your identity.

We won’t be legally responsible to anybody for the accuracy of material that you upload to the site, and we can remove it at any time if we think it doesn’t follow our acceptable use policy.

7. Computer Offences

If you do anything which is a criminal offence under a law called the Computer Misuse Act 1990, your right to use the site will end straightaway. We will report you to the relevant authorities and give them your identity.

Examples of computer misuse include introducing viruses, worms, Trojans and other technologically harmful or damaging material.

You mustn’t try to get access to our site or server or any connected database or make any ‘attack’ on the site. We won’t be legally responsible to you for any damage from viruses or other harmful material that you pick up via our site.

8. Links to Our Site

You are allowed to make a legal link to our website’s homepage from your website if the content on your site meets the standards of our acceptable use policy. We can end this permission at any time.

You mustn’t suggest any endorsement by us or association with us unless we agree in writing.

9. Links From Our Site

Links from our site to other sites are only for information. We don’t accept responsibility for other sites or any loss you suffer from using them.

10. Variation

We change these terms from time to time and you must check them for changes because they are binding on you.

11. Applicable Law

11.1 The Parties will use their best efforts to negotiate in good faith and settle any dispute that may arise out of or relate to this Agreement or any breach of it.

11.2 If any such dispute cannot be settled amicably through ordinary negotiations between the Parties, or either or both is or are unwilling to engage in this process, either Party may propose to the other in writing that structured negotiations be entered into with the assistance of a fully accredited mediator before resorting to litigation.

11.3 If the Parties are unable to agree upon a mediator, or if the mediator agreed upon is unable or unwilling to act and an alternative mediator cannot be agreed, any party may within 14 days of the date of knowledge of either event apply to LawBite to appoint a mediator under the LawBite Mediation Procedure.

11.4 Within 14 days of the appointment of the mediator (either by mutual agreement of the Parties or by LawBite in accordance with their mediation procedure), the Parties will meet with the mediator to agree the procedure to be adopted for the mediation, unless otherwise agreed between the parties and the mediator.

11.5 All negotiations connected with the relevant dispute(s) will be conducted in confidence and without prejudice to the rights of the Parties in any further proceedings.

11.6 If the Parties agree on a resolution of the dispute at mediation, the agreement shall be reduced to writing and, once signed by the duly authorised representatives of both Parties, shall be final and binding on them.

11.7 If the Parties fail to resolve the dispute(s) within 60 days (or such longer term as may be agreed between the Parties) of the mediator being appointed, or if either Party withdraws from the mediation procedure, then either Party may exercise any right to seek a remedy through arbitration by an arbitrator to be appointed by LawBite under the Rules of the LawBite Arbitration Scheme.

11.8 Any dispute shall not affect the Parties’ ongoing obligations under the Agreement.

11.9 The English courts have the only right to hear claims related to our site, and all disputes are governed by English law.

12. Contact Us

Please email us at enquiries@countrywidehotels.co.uk to contact us about any issues.



  • Definitions
  • – Application Form – your paper form, electronic form or online form to apply for membership of a club.
  • – A facility which is part of the ORIDA Health Club.
  • – Club Rules – the rules and regulations governing the use of the Club’s facilities and your conduct.
  • – Home Club – the Club to which you applied for membership, owned and operated by Us, or the Club to which you subsequently transfer your membership under the terms of the Membership Agreement.
  • – Membership Agreement – the agreement between you and Us comprising of your Application Form (including any direct debit instruction), these Membership Terms and Conditions, the Health Commitment Statement (HCS), or the Physical Activity Readiness Questionnaire (PARQ) and the Club Rules, Health Club Under 18 Declaration (if applicable) and notices provided to you including in accordance with these terms.
  • – Us, Our or We – the business, whose details are provided on the Application Form, which owns and/or operated the Club to which you applied for membership.
  • – Website – www.ordiahotels.com

2. The Membership Agreement 

(A) – The membership Agreement is between you, the person or persons on the Application Form, and Us. You have indicated your acceptance of the terms of the Membership Agreement by signing the application form, providing your digital signature on the electronic application form or clicking ‘I agree’ in the declaration section of the online application process. Your membership will be on (i) a monthly basis for an initial term of 12 months or (ii) on a flexible monthly membership with no initial term as indicated on the application form.

(B) – the Membership Agreement will become binding both on you and Us when We contact you to confirm your application has been accepted, at which point a contract will come into existence between you and Us.

(C) – As a consumer, if you applied for membership online, by post or by telephone, you have a legal right to cancel the Membership Agreement within 14 days of Our contacting you to confirm your application has been accepted. If you wish to cancel within this 14 day period, you must inform Us by sending a clear statement concerning your exercise of the right to cancel before the 14 day period has expired. Your cancellation statement can be sent to Us (i) as a letter by hand or post at Our address provided in the Application Form (ii) or as an email to Our email address provided on the Website (iii) or you may use the cancellation form at www.oridahotels.com (but it is not obligatory). Your cancellation statement must provide your membership number and contact details so you can be identified. Please see section 11 (Cancellation) for more information and any right you have to a refund.

3. Contacting Us

(A) – We are your Home Club unless you subsequently transfer your membership to another Club under the terms of the Membership Agreement.

(B) – If you transfer your membership to another Club, this will be your new Home Club. On transfer, your new Home Club should provide you with its full details and customer contact information.

(C) – if you have any questions or if you have any complaints, please contact Us by telephoning or emailing your Home Club using the contact details provided on the Application Form or the Website.

(D) – Any complaints will be handled by the Manager of the Home Club and they will attempt to provide a resolution. If they are unable to provide a resolution, the matter may be escalated to the Hotel Manager or Hotel Regional Manager.

(E) – If any clause in these Membership Terms and Conditions requires you to give Us notice in writing (for example, to cancel the contract), you can send this by email to Our email address provided on the Website or by hand or by post to Our address provided in the Application Form. We will confirm receipt of this notice by contacting you in writing (including by email). If We have to contact you, including to give you notice in writing, you will be contacted by email, by hand, or by post to the address you provide in the Application Form.

4. Your Membership

(A) – It is your responsibility to ensure that you do not exercise beyond your capabilities, and to refer to a medical professional if you have any health concerns prior to joining a Club, and at any stage during the term of your membership. You agree to make yourself aware of any relevant rules, warning notices and instructions displayed within any Club you use. You agree to accurately complete any relevant questionnaires which may be issued by a Club in relation to your health. We reserve the right to terminate your membership for safety reasons in the event that a relevant medical professional advises that the use of the Home Club is unsuitable for you and/or you have a disability for which reasonable adjustments cannot be made by the Home Club.

(B) – By entering into the Membership Agreement and every time you enter a Club during your membership, you warrant and represent to Us and the Club you are entering that you are in good physical shape and that you are capable of all forms of exercise and that such exercise will not be detrimental to your health.

(C) – You will receive a membership card when you join a Club. You must present your membership card to get into any Club. If you forget your card, the Club may need to see proof of identity. If you have lost your card, the Club may charge you a fee for a replacement.

(D) – Your membership allows you to access your Home Club in accordance with the type of membership you have selected and to access other Clubs for up to 4 times in a calendar month at each Club in accordance with the type of membership you have selected. Unless your Home Club is an unmanned Club (see section 7F).

(E) – You may decide to transfer your Home Club to another Club. You must give your Home Club at least one month’s prior written notice of a transfer, and such transfers may only take place at the start of a calendar month. The new Club may also vary your membership fee if you transfer your Home Club so please check this before transferring.

(F) – We may transfer the benefit of your Membership Agreement or the ownership of Our Club to another person, firm or company at any time. We will notify you if this happens.

(G) – Upon transfer (under section 4F), your rights and Our obligations under the Membership Agreement will continue to be valid but your right to use other Clubs will then end unless you are otherwise notified. When your right to use other Clubs ends following transfer (under section 4F), you will be entitled to cancel your membership by requesting such cancellation in writing to Us via the Manager of your Home Club. You must give Us one full calendar months’ notice.

(H) – Your membership applies to you; you cannot loan or transfer it to another person.

(I) – As a consumer, you have legal rights in relation to services not carried out with reasonable skill and care. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Membership Terms and Conditions will affect these legal rights.

5. Payment of Fees

(A) – By signing the application form, providing your digital signature on the electronic application form or clicking ‘I agree’ in declaration section of the online application process, you agree to pay all membership fees and other fees as provided to you on the Application Form before you entered into the Membership Agreement and you agree to pay those fees on time.

(B) – For UK members only: you have agreed to pay your membership fees by monthly direct debit (normally taken at the end of the calendar month), you must pay for each month of membership in advance. You will be charged £15 if your direct debit is rejected. If you have cancelled your direct debit or your direct debit is rejected, we may cancel your membership immediately on written notice to you. If you want to reinstate your membership, you will have to pay the amounts owed plus an administration fee.

(C) – We reserve the right to change fees from time to time with at least one calendar months’ prior written notice to you. You agree to increases of up to 3% per annum. If the increase notified to you is more than 3% and you do not wish to accept the increase in membership fees, you may cancel your membership by giving one calendar months’ written notice to Us before the date on which the fee increase takes effect.

(D) – You will be charged membership fees and joining fees by Us in respect of use of the Home Club. In addition, any Club you use may also charge you administration fees, guest fees, card replacement and fees for additional services you use including locker rental, towel rental, beauty therapy, tanning, bar or restaurant, crèche and any other services the Club may provide. These fees may vary between Clubs.

(E) – We may terminate the Membership Agreement immediately on the provision of notice to you if any part of your fees remains unpaid 30 days after its due date for payment.

6. Club Rules

(A) – Members must obey the Club Rules at all times. We may cancel or suspend your membership if you or any of your guests repeatedly or seriously break the Club Rules. We will contact you in writing to notify you of any such cancellation or suspension, which will commence immediately on the provision of such notice. No refund will be given if your membership is cancelled or suspended under these circumstances.

(B) – The Club Rules are prominently displayed at each Club. The Club Rules will vary between clubs, and you must familiarize yourself with the relevant Club Rules before you use each Club.

(C) – If a Club is going to change the Club Rules temporarily, the Club will prominently display any amendments in the reception, a Club will only make changes to its operating hours or any other permanent changes to the Club Rules after giving at least one calendar months’ notice by prominently displaying the changes and notifying you in writing of the changes one month before they are to take effect. If the Home Club’s operating hours are significantly and adversely changed, you can cancel your membership by giving one months’ notice in writing.

7. Use of a Club

(A) – Some clubs provide locker rental. Your property is left in these lockers at your own risk. The Club reserves the right to inspect the contents of all lockers for security reasons at any time. The Club may remove any items you leave in lockers overnight except if you have hired a locker for more than a day, in which case the Club may remove any items you leave in the locker at the end of the hire period. You can claim the contents the Club has removed from the Club’s reception for up to 6 weeks after removal. After this time, neither We nor the Club will be responsible for any contents removed from the locker.

(B) – Subject to availability, you can book for any class you want to attend up to 7 days before that class. If you repeatedly cancel your advance bookings, the relevant Club may refuse to take further bookings from you.

(C) – Bags are not permitted onto the gym floor and correct attire must be worn when exercising i.e. suitable comfortable exercise clothing and appropriate footwear. Clothing such as jeans, boots, flip-flops/sandals or work wear is not permitted. In the interest of health and hygiene, you must shower before entering the pool, whirlpool, steam or sauna areas.

(D) – You and your guests must not:

  • Abuse property or equipment or facilities of a Club (you will be liable to pay for any negligent or deliberate damage to property).
  • Use, block or interfere with fire, emergency or disabled access doors or alarms (except in a genuine emergency).
  • Behave in a violent or rude way which distresses or annoys anyone else.
  • Use cameras or phones within restricted areas of a Club.
  • Smoke in any part of a Club.
  • Bring alcoholic drinks, drugs or other mood-altering substances into a Club.
  • Use the facilities of a Club while under the influence of alcohol, narcotics or other mood-altering substances.
  • Drink alcohol in any areas other than those the relevant Club allows.

The Club may refuse admission to or ask you or your guest to leave the relevant Club if the Club reasonably believe that you or they have broken any of the Terms in section 7D. No refund will be given if you are asked to leave a Club in such circumstances. We have the right to terminate the Membership Agreement in the event of a material or repeated breach of section 7, and any such termination will be treated as a cancellation by you in accordance with section 11 of these Membership Terms and Conditions.

(E) – To provide the highest standards of facilities, each Club may need to close certain facilities temporarily for decorating, cleaning, essential repairs or maintenance of equipment and special events, or if there are technical problems. Where this occurs at your Home Club, We will prominently display a notice at the Home Club at least 2 weeks in advance unless the problem is urgent or an emergency. If the Home Club is substantially unusable, We will try to provide facilities at another Club. We can terminate the Membership agreement if the technical problem at the Home Club continues for longer than 4 weeks.

(F) – Some Clubs are unmanned, meaning that there will not be a member of staff in the Club when you are using it. By using an unmanned club, you acknowledge and agree to the additional risks of doing so. Without prejudice to the other terms and conditions of the Membership Agreement. The following terms apply to unmanned clubs:

  • You must read all instructions provided in relation to use a piece of equipment before you use it. Each Club offers inductions roughly once a week and you are encouraged to attend and induction prior to using the equipment. The Club will not accept any liability for any claim for loss or personal injury caused as a result of your failure to use the gym equipment otherwise in accordance with the instructions on the equipment or the guidance given in the induction.
  • Particularly as the Club is an unmanned Club, you are solely responsible for your belongings whilst visiting the Club and you must use the lockers for personal items left unattended.
  • Members whose Home Club is an unmanned Club will not have reciprocal rights to use other Clubs as set out in Section 4D.

8. Guests

(A) – You may bring guests to Clubs. The Club will charge you a fee. Each guest must fill in the relevant forms. You must stay with your guests and make sure they keep to the Club Rules. The Club can refuse your guest entry to the Club for reasons of health or safety or if your guest does not keep to the Club Rules.

(B) – In bringing a guest to the Club, you warrant and represent to Us and the Club that the guest in in a physical condition suitable for the type of exercise or activity in which the guest engages at the Club.

(C) – The Club may restrict guest admission at certain peak times. Please check before you visit the Club to make sure the Club will accept your guests and the applicable fee.

9. Children

(A) – Children between the age of 16 and 18 can be members of a Club strictly provided (i) a parent or guardian consents by signing a Health Club Declaration; and (ii) payment of fees is made by the parent or guardian on behalf of the child. Children between the age of 16 and 18 may use the club unaccompanied.

(B) – Children under the age of 16 must have an adult Club member with them, and it is the responsibility of the adult to supervise them at all times. You must make sure that such children only use the facilities which are clearly marked as being suitable for use by children.

(C) – Some Clubs may provide crèche facilities for some children aged one to seven. Subject to availability, you may use the crèche for up to 3 hours per day. Please check with the relevant Club for availability and any crèche rules. You may not leave a Club premises if you have children in the crèche.

10. Data Collection

(A) – In the course of your membership, We and/or the Clubs together with Our/its group companies may collect and use certain personal information about you, including personal details, financial details and information about your health, in accordance with Our Privacy Statement (updated January 2022 and posted at https://www.oridahotels.com/privacy-policy/). This personal information will be used to manage your membership and communicate with you, as well as for other purposes detailed in Our Privacy Statement, and this may include sharing your personal information with Our business partners. You will always be given the opportunity to opt out of such communications by notifying your Home Club. In the event that such communication is by email, you will have the option to unsubscribe within each email sent to you. You have the duty to keep your personal information up to date and to inform Us of any significant changes.

(B) – The collection and use of your personal information will be limited to Our/the Club employees and Our business partners on a need to know basis in order to provide services to you. From time to time We/the Club may need to make your personal information available to other third parties such as legal authorities, Our/its group companies and professional advisors. In addition, your personal information will be entered into Our database controlled by Countrywide Hotels Limited at its headquarters in the UK. The information will be used by countrywide companies, owners and operators of Our franchised and managed hotels, and service providers.

(C) – Please contact Us if you have any questions or concerns about how We will collect and use your personal information or if you wish to exercise your rights to access, modify, object to the use of or request the deletion of your personal information.

(D) – By signing your application form, providing your digital signature on the electronic application form or clicking ‘I agree’ in the declaration section of the online application process, you acknowledge that you have read and understood the provisions of Section 10 and Our Privacy Statement and that you agree that We and/or the Club may collect, use, process and disclose your personal information as described in Section 10 and Our Privacy Statement.

11. Cancellation of Membership

(A) – When you entered into the Membership Agreement, you may have agreed to an initial minimum term of 12 months (please check your Application Form). If so, subject to any legal rights to cancel you have as a consumer, you cannot cancel your membership during that initial minimum term unless (i) you are doing so on medical advice and can provide a doctors’ medical certificate (in which case the cancellation will only apply once the Home Club has receives a valid medical certificate); or (ii) if the Home Club’s operating hours are significantly and adversely changed in accordance with Section 6C.

(B) – If you wanted to cancel your membership on or after the completion of your initial minimum term or you have a flexible monthly membership with no initial minimum term, you must request such cancellation in writing to Us via the manager of the Home Club. You must give Us at least one full calendar months’ notice.

(C) – If you cancel during a suspension period (see Section 12), you will be charged the monthly membership fee in line with the minimum notice period of one full calendar month.

(D) – Despite the above, if you choose to cancel the Membership Agreement within the 14 day cancellation period (online or telephone joiners only) set out in Section 2C, you will receive a full refund of any membership fees and/or any other fees paid. However, if you have requested or selected to commence your membership within this 14 day period, in the event of cancellation with the 14 days, you will be refunded any membership fees paid, less an amount for your actual use of any Club during the 14 day period up to the point of your cancellation. Any refund will be made without undue delay, and not later than 14 days after the day on which We are informed about your decision to cancel the membership Agreement. The refund will be made using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the refund.

(E) – If your membership is cancelled on medical advice or due to a technical problem in accordance with Section 7E, you will be refunded for any advanced payment of membership not used using the same means of payment as you used for the initial transaction.

12. Suspension of Membership

(A) – You may suspend your membership for at least one but not more than six months, on the provision of at least one calendar months’ written notice to Us. All suspensions must start on the first day of a calendar month. You may suspend your membership whilst within your initial minimum term, however this term will be extended by the length of the suspension period.

(B) – If you want to suspend your membership, please liaise with the manager at your Home Club.

(C) – We cannot suspend your membership retrospectively; you cannot suspend your membership for a period which has passed when you did not visit the Club or use the facilities for any reason.

13. General

(A) – Nothing in the Membership Agreement excludes or limits Our liability for (i) death or personal injury caused by Our negligence; or (ii) for fraud or fraudulent misrepresentation.

(B) – We are responsible to you for loss or damage you suffer that is a foreseeable result of Our breach of the Membership Agreement or due to Our negligence, but We are not responsible for any loss or damage that is (i) not foreseeable or (ii) attributable to your own fault. Loss or damage is foreseeable if it is an obvious consequence of Our breach of the Membership Agreement or if the loss or damage was contemplated by you or Us at the time the Membership Agreement was entered into.

(C) – Our liability to compensate you for any loss or damage (in the case of loss or damage other than death or personal injury) is limited to a reasonable amount having regard to such factors as whether the damage was due to a negligent act or omission by Us.

(D) – We will not be liable to you for any failure or delay in performing any of Our obligations under this Membership Agreement if the failure or delay was due to any cause or event beyond Our reasonable control.

(E) – Amendments to the Membership Agreement (including these Terms and Conditions) may be required when you renew your membership with Us or transfer it to another Club.

(F) – If two or more people sign the membership (as joint members or otherwise), their obligations and liabilities shall be deemed to have been undertaken by both jointly and severally.

(G) – The Membership Agreement will be governed by the laws of England and Wales. If a dispute arises, you agree to submit to the exclusive jurisdiction of the English Courts. However, if you are a resident of Northern Ireland you may also need to bring proceedings in Northern Ireland, and if you are a resident in Scotland, you may also bring proceedings in Scotland.

14. Booking

(A) – Class bookings can be made online in advance or in advance at reception, in person or over the phone.

(B) – All classes are available for booking once published on the timetable

(C) – Booking rights follow peak and off-peak membership access rights.

(D) – Classes can be booked for any person connected with your membership package.

(E) – You must be 16 years or older to participate in a class.

(F) – If you do not turn up to a class booking a ‘no show’ notification will apply.

(G) – If you cancel a class that has been fully booked at any point, you will receive a ‘cancellation’ notification if the space is not rebooked by another member. Cancellation notifications do not apply to classes that do not become full.

(H) – Three class cancellations or no-show notifications in any 30 days may result in the loss of advanced booking rights

(I) – Member guests can participate in classes if spaces are available at the time of the session but cannot be booked. The guest will need to have a valid guest pass to access the club.

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